Our client, a customer-experience software specialist, is seeking a Bid Manager to join their growing team. The Bid Manager will be responsible for managing and delivering high-quality, persuasive, customer-focused tender responses. This role will be home-based for the majority, with some travel to their Bedford office and customer sites.
o Manage the end-to-end bid process from initial opportunity to contract, with best practice in bid management methodology.
o Identify, coordinate and respond to tender opportunities in a timely manner.
o Review bid documentation with a clear understanding of the questions and requirements.
o Manage the bid qualification process for new opportunities.
o Form and lead the virtual bid team, working cross functionally and coordinating all bid activity and governance. Taking broad responsibility for all aspects.
o Obtain approval for risks and committed deliverables at the appropriate authority level.
o Work with Sales to ensure accurate and complete pricing, and satisfactory margins.
o Work with subject matter experts to write customer-focused propositions.
o Ensure tender responses are compliant, clear and meet the evaluation criteria.
o Meet all deadlines and fully present the proposition without over committing or overstating our capabilities.
o Ensure internal teams are aware of committed deliverables (SLAs, project dates etc).
o Ensure we are listed on and comply with relevant framework agreements. And are aware of all upcoming frameworks and actions needed to join.
o Manage public sector procurement processes, including the creation and submission of CCS service offers, order forms and other framework procedures.
o Write/review/support informal proposals (outside of the tender process).
o Monitor for compliance and legislative changes that impact the tendering process.
o Collect, manage and review bid budget data to demonstrate return on investment.
o Ensure post bid reviews with customers are completed and documented.
o Lead internal lessons-learned reviews.
o Work with Sales Enablement Manager to continuously improve the approach to bids, frameworks, sales material and presentations.
Required Skills / Experience
o Project / task management skills.
o Advanced Microsoft Word skills.
o Intermediate Outlook, PowerPoint, Excel and CRM skills.
o Excellent writing, editing and proofreading skills. Able to write clear customer-focused content.
o Strong commercial understanding and business acumen. Must be able to understand pricing/numbers.
o Excellent communication skills.
o Strong organisational skills and attention to detail.
o Able to collaborate across teams and functions.
o Able to work under pressure and be flexible as part of a small team.
o Bid and framework management experience is essential, ideally within public sector.
o Evidence of writing skills – a great qualification or proven experience is essential.
o Industry experience in telecommunications or IT is advantageous. And/or an understanding of low-code, CRM and contact centres.
Should this position be of interest, please contact Ben Hannon on 02081265231, or email your latest CV to email@example.com.